Nabil Arnaoot — Project Leader

"He walks into ambiguous situations, identifies what hasn't been addressed, and gets results — all while getting a smile out of everyone in the room."

Brianna Gamp · Information Security Leader

The work, briefly

background

An English major's career, in disguise.

From novels to databases to dashboards — the same instinct, sharpening. Reading for what isn't said. Asking until the real question shows up. Writing it down so the team can move. English-major roots, business-analyst present, stubbornly curious throughout.

Current role

Principal Business Analyst, SFMTA

Before SFMTA

Apple

7 yrs

Consulting

4 yrs

Elegrity

3 yrs

eBay

1.5 yrs

Education

MS Business Analytics · Saint Mary's · UChicago BA, English Lit

Favorite kind of problem

0 → 1. Building what doesn't exist yet.

Selected work

portfolio

Pagers going quiet — iTunes crash-tracking case study

Portfolio · three told in depth

Making iTunes' crashes countable, and other stories.

Six projects: from quieting the SRE pagers at iTunes, to kernel updates across 500,000 systems, to building an internal-consulting motion for eBay site security — plus three lighter pieces on probability, public gardens, and unicorns.

The questions I keep asking, the two kinds of problems that keep showing up, and the sweet spot where I do my best work.

Cats, tea, English literature, three pillars as described by Mary Salome, feminist science fiction off the clock, and twenty years of testimonials.

Meet Nabil →